InTitle FAQ

Q: What format do the picture/logos need to be in order to import them into InTitle?

A: InTitle can import .jpg, or .gif file types. Your graphic designer should be able to export any artwork to this format. If you have artwork in a different format, we can assist you in converting the file to one of the allowed image types. Please contact support@inware.com for more information.

 

Q: My image files aren’t currently the correct size and/or resolution. What can I do?

A. Most graphic designers should be able to alter the photos to the correct size and resolution. The logo files should be 200 pixels x 100 pixels. The tab images should be 240 pixels x 240 pixels. InTitle features an integrated photo cropping tool to help you resize any images to the correct size. If you have difficulty resizing images, InWare charges a flat rate per image to make the proper alterations. In some cases, the resolution of the image sent to us may be too low for us to work with, which will require additional charges in order to re-create the image. Keep in mind that this is a one time setup for each company template, so this won’t be a recurring cost.

 

Q: I would like to further customize the opening flash with a different template. Is this possible?

A: Yes. Although the colors and information can be completely changed out of the box, some customers may want to change the actual template. We can customize this specifically for you company. Contact info@inware.com for more information and pricing.

 

Q: Can InWare customize my version for me?

A: Absolutely. We can customize your entire version of InTitle or perform some minor changes to a few tabs. We charge flat rates for this service. Contact your salesperson for more information.

 

Q: I keep getting the following error: “The server could not be accessed.” What is the problem? (TitleExpress/RamQuest version)

A: This error indicates that there is a problem with your connection settings. This usually indicates that the server could not be contacted. Verify that you have access to the server from the machine where InTitle is installed.

 

Q: I keep getting the following error: “The database could not be queried. Please ensure that you are connected to the database before searching.” (TitleExpress/RamQuest version)

A: This error suggests that there is a problem with the connection settings. This usually indicates that the username and/or password is incorrect or that the database name is incorrect. Modify these settings under the Options->Application Settings menu item.

 

Q: The file comes up on the “View Information” tab, but it doesn’t have any documents in the FileScan or Paperless closer. When I go into RamQuest, these documents do exist. What’s the problem? (RamQuest version)

A: Make certain the computer where InTitle is installed is a member of the domain where the FileScan and Paperless closer documents are stored. In addition, InTitle must be given access to the folders where the documents are stored.

 

Q: I keep getting the following error: “Error Deleting Directory Structure. Access to the path “ClosingDocs.exe” is denied.”

A: This error indicates that the preview screen is still open. InTitle only allows you to open one preview screen at a time. Close the CD preview screen (called Macromedia Flash Player).

 

Q: How do I add images for specific Attorneys, Lenders, Realtors?

A: While on the “CD Information” tab, mouse over the Sponsor that you would like to associate an image with. You will see a tool tip with the Agent ID. Rename the image to the Agent ID (with either a .jpg or .gif extension), and place the image in the agent images directory. (RamQuest 2.1 version)

 

Q: Where is the agent images directory located? How can I change it?

A: The agent images directory is specified during the initial setup of InTitle. It can be changed through the following link: Options->Application Settings->Agent Images Directory.

 

Q: I’ve modified settings in the CD Design menu, but the changes are not showing up on the preview menu. What is wrong?

A: Whenever any changes are made that affect the CD Preview, you must first click back to the “CD Information” tab and then click back to the “Select Documents” or “Create CD” tab to refresh the changes to the CD.

 

Q: I keep receiving the following error: “Error copying “[Filename]”. It will not be included in the CD. Could not find file “[Filename]. What is the problem?

A: This error indicates that the file could not be found. Try browsing to the location where the file resides in order to verify that the file does exist and that you have rights to the folder where it resides.

 

Q: I keep receiving the following error when I try to email selected documents: “The system cannot find the file path specified”. What is the problem?

A: This error indicates that the file could not be found. Try browsing to the location where the file resides in order to verify that the file does exist and that you have rights to the folder where it resides.